Delivery
Every order is dispatched with full tracking as standard, arriving within 1–2 business days. Orders placed after 5pm will be picked up and processed the next business day. Orders received over the weekend or on bank holidays will be fulfilled from the following business day.
UK Delivery
| Destination | Delivery Type | Timing | Cost |
|---|---|---|---|
| UK Mainland | Standard Tracked | 2 working days | £2.99 · Free on your first subscription order · Free over £25 |
| UK Mainland | Next Day Delivery | Next working day (order before 5pm on a weekday) | £3.99 |
| Channel Islands | Standard Tracked | 3–5 days | £2.99 |
Europe
| Destination | Delivery Type | Timing | Cost |
|---|---|---|---|
| Spain | Standard Tracked | 3–5 days | £11.99 |
| Ireland | Standard Tracked | 3–5 days | £9.99 |
| Italy | Standard Tracked | 3–5 days | £9.99 |
| France | Standard Tracked | 5–7 days | £9.99 |
| Netherlands | Standard Tracked | 5–10 days | £7.99 |
| Sweden | Standard Tracked | 5–7 days | £9.99 |
| Austria | Standard Tracked | 5–7 days | £9.99 |
| Rest of EU | Standard Tracked | 5–10 days | £9.99–£12.99 |
USA & Canada
| Destination | Delivery Type | Timing | Cost |
|---|---|---|---|
| USA | Standard Tracked | 5–10 days | £26.00 |
| Canada | Standard Tracked | 5–10 days | £16.99 |
Australia & New Zealand
| Destination | Delivery Type | Timing | Cost |
|---|---|---|---|
| Australia | Standard Tracked | 5–10 days | £16.99 |
| New Zealand | Standard Tracked | 5–10 days | £14.99 |
A note on international orders
International shipments may be subject to customs duties and taxes on arrival. These charges aren't guaranteed, but where applicable they are calculated based on the order value and the import threshold of the destination country. Any duties or taxes owed are the responsibility of the recipient and are collected at the point of delivery — we'd recommend checking with your local customs authority if you have questions beforehand.
If a parcel is refused at customs and returned to us, we'll refund the full product cost. Please note the original shipping fee is non-refundable in these cases.
Contact Information:
Our Customer Service team is available Monday to Friday, from 9 am to 5 pm. If you have any questions or concerns about your order, please contact our customer service team via email at contact@onyx-nutra.com
